❓ Frequently Asked Questions

All your answers about tbej

From opening an account to bKash deposits, claiming bonuses, and safe gaming — you will find clear information on all topics right here.

tbej is a trusted online gaming platform in Bangladesh offering instant deposits via bKash, Nagad, and Rocket. Below, the most frequently asked questions from our players are organized into five topic-based groups. Click any question to expand the answer. If you cannot find your question here, contact our 24/7 live chat support.

Account and Registration

To create an account at tbej, you need an active mobile number, an email address, and a strong password. You will also need to provide your date of birth during registration, as tbej is only for users aged 21 and above. Enter accurate details — this will be needed during identity verification later.

For KYC verification, tbej typically requires a government-issued ID (National ID card or passport) and a clear selfie photo. Once you submit these, our team completes the verification promptly. After successful verification, you will have access to all features including withdrawals.

No, only one tbej account is allowed per person. Creating multiple accounts may result in suspension and the balance being forfeited. If you are having any issue with your account, contact our support team via live chat — we will help you resolve it.

Use the "Forgot Password?" option on the login page. A recovery link will be sent to your registered email. Click the link and set a new password. If the link does not arrive, check your spam folder or contact support via live chat.

Yes, tbej is fully mobile-friendly. You can manage your account, make deposits, withdraw, and play games directly from any Android or iOS smartphone browser. No separate app installation is required.

Deposits and Withdrawals

Deposits via bKash are usually instant — your tbej account balance is updated within a few seconds of completing the payment. Occasionally, network congestion may cause a delay of a few minutes at most. The minimum deposit amount is ৳200.

Yes, besides bKash, tbej also supports deposits via Nagad, Rocket, and Upay. Bank transfers from Dutch-Bangla Bank, BRAC Bank, City Bank, and Sonali Bank are also supported. The minimum deposit is ৳200 for all methods and there are no extra charges.

Withdrawals at tbej are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. Having a verified account makes the process faster. bKash and Nagad withdrawals are completed the quickest.

tbej does not charge any processing fee on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transfer charges. Check the terms of the relevant payment service for exact charges.

For bank transfers, deposits may take up to a few hours depending on business hours. For withdrawals, mobile banking methods (bKash, Nagad) are faster. If you need funds urgently, choosing mobile payment is advisable. Support is available via live chat for any issues.

Games and How to Play

In tbej's cricket betting section, you can place various types of bets on BPL (Bangladesh Premier League) matches, such as match winner, top run scorer, or over-under. Live betting is also available both before the match starts and during innings. The minimum bet amount is shown on the screen for each market.

tbej offers slot games from multiple leading providers including PG Soft, Pragmatic Play, and JILI. Popular titles like Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems are easy to find in the lobby. Detailed information about each game is available on the lobby page.

tbej's live casino section offers various table games with real dealers, such as Baccarat, Roulette, Blackjack, and Dragon Tiger. Streamed live from Evolution Gaming and Ezugi studios, these games deliver a real casino feel. They also play well on mobile with a good internet connection.

RTP (Return to Player) is the theoretical average percentage of total bets that a game returns to players over the long term. A higher RTP is generally considered more favorable, but each round's result is independent. All games at tbej run on certified software that is fair and verified.

Yes, tbej offers popular fishing games from JILI, such as Mega Fishing, Ocean King Jackpot, Bombing Fishing, and All-star Fishing. Multiple players can join these games at the same time and earn points using weapons of different strengths.

Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps increasing. The player must cash out before the plane crashes. The longer you wait, the higher the multiplier — but the risk also increases. Cashing out at the right moment is the key strategy.

Bonuses and Promotions

When you create a new account and make your first deposit, tbej gives you a 100% welcome bonus — up to ৳8,000. That means if you deposit ৳8,000, you can start playing with a total of ৳16,000. To claim the bonus, make your first deposit after registration with the bonus option activated.

Wagering requirement means how many times the bonus amount must be used as bets before it can be withdrawn. tbej's welcome bonus has a wagering requirement of 10x. That means if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets before withdrawing. This is relatively low for the industry.

tbej's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. By playing regularly, you will naturally move up to higher levels. Each level comes with weekly cashback — starting from 0.2% at Bronze up to 1.0% at Diamond.

Cashback is calculated every week based on your VIP level. A set percentage of your net losses for that week is returned to your account. The cashback amount is added directly to your main balance and the conditions to withdraw it are generally straightforward.

Yes, tbej offers special promotions for various occasions such as Eid, BPL tournaments, and ICC events. These offers may include extra bonuses, free bets, or cashback. Check the promotions page regularly and contact the support team to learn about the latest offers.

Safety and Responsible Gaming

Yes, tbej is a safe and reliable platform. All your personal information and financial transactions are protected through SSL encryption technology. Our payment system is directly integrated with bKash and Nagad, which provides an additional layer of security. If you notice any suspicious activity on your account, contact support immediately.

No. tbej is only for users aged 21 and above. Date of birth is verified during registration and age confirmation is mandatory during the account opening process. Protecting minors from gaming is one of our primary responsibilities.

Yes, tbej provides responsible gaming tools. You can set daily, weekly, or monthly deposit limits in your account settings. Visit our "Responsible Gaming" page for more details or contact support.

Yes, tbej offers a self-exclusion option. If you feel that gaming is getting out of your control, let us know via live chat or email. We will arrange to close your account for a set period or permanently. Your wellbeing is our top priority.

For the fastest resolution, use our 24/7 live chat — our support team assists in Bengali and typically responds quickly. You can also contact us by email: [email protected]. There is no phone or WhatsApp number; chat and email are our official support channels.

Gaming should be entertainment, not an addiction. If you feel your playing habits are becoming problematic, use tbej's self-exclusion feature. You can also talk to a family member or someone you trust. In Bangladesh, you can reach out to Kaan Pete Roi (Kaan Pete Roy helpline) or the National Institute of Mental Health for mental health support.

Still have questions? Contact support

Our Bengali-speaking support team is available 24/7. Join the live chat or log in directly to tbej and get an instant solution to any issue.

Contact Support

Live Chat

Use our live chat feature for instant help. Our team is available in Bengali 24 hours a day, 7 days a week.

Available 24/7

Email Support

Write to our email for detailed questions. We aim to respond as quickly as possible.

[email protected]