tbej Privacy Policy — Your Information Is Safe

Personally Identifiable Information

When you register on tbej or use our services, we may collect the following information:

• Full name and date of birth
• Email address
• National ID (NID) or passport number (for KYC verification)
• Financial information (details related to bKash, Nagad, Rocket, Upay, or bank accounts)
• Any other information provided by the user

Technical and Usage Information

Some information is collected automatically while you are using our platform:

• IP address and device type
• Browser and operating system information
• Login and logout times and session data
• Page visits, click patterns, and time spent on the site
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity information

Primary Purposes

tbej uses your information for the following legitimate purposes:

• Account Management: Completing registration, identity verification (KYC), and ensuring account security.
• Financial Transactions: Processing deposits and withdrawals, preventing fraud, and ensuring financial security.
• Service Improvement: Enhancing the user experience and providing relevant services.
• Customer Support: Resolving your questions and complaints.
• Legal Compliance: Adhering to applicable laws and regulations, and implementing Anti-Money Laundering (AML) policies.
• Communications: Sending important platform updates, security notifications, and promotional information (with your consent).
• Responsible Gaming: Identifying problematic gambling behaviour and providing necessary support.

Use of Cookies

The tbej platform uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse and improve site usage.
• Security Cookies: Used for fraud detection and account protection.

You can disable non-essential cookies through your browser settings. However, this may affect some functionality of the platform.

Circumstances for Disclosure

tbej does not sell your personal information to any third party. However, we may share information in a limited way in the following cases:

• Payment Processors: To complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology Service Providers: Contracted partners for hosting, security, and analytics services.
• Legal Obligations: To comply with court orders, lawful requests from law enforcement agencies, or requirements under applicable law.
• Fraud Prevention: With anti-money laundering bodies or regulatory authorities when necessary.
• Business Transfers: In the event of a company merger, acquisition, or sale of assets.

All third-party partners are bound by appropriate contractual obligations for data protection.

Security Technologies and Practices

tbej applies industry-leading security measures to keep your data safe:

• SSL/TLS Encryption: All data transmissions are handled through secure encryption technology.
• Firewall Protection: Advanced firewall systems are active to prevent unauthorised access.
• Two-Factor Authentication: An additional layer of security for account access.
• Regular Security Audits: Periodic reviews to identify and address system vulnerabilities.
• Restricted Access: Only authorised personnel can access your information.
• Data Backup: Reliable backup systems reduce the risk of data loss.

However, no method of transmitting or storing information over the internet is completely secure. We make every effort, but we cannot guarantee 100% security.

Data Retention Policy

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. In determining the retention period, we consider:

• Applicable legal and regulatory requirements (generally a minimum of 5 years after account closure)
• The need to resolve ongoing legal proceedings or disputes
• Record-keeping obligations under anti-money laundering laws
• The need to verify financial transaction information

Once the specified period has passed, we securely delete your information or anonymise it in an auditable manner.

Your Data Rights

As a user of tbej, you have the following rights:

1. Access: The right to know what information we hold about you.
2. Correction: The right to request correction of inaccurate or incomplete information.
3. Deletion: The right to request deletion of your information in certain circumstances.
4. Objection to Processing: The right to object to the use of your information for specific purposes.
5. Restriction: The right to request that processing of your information be limited in certain circumstances.
6. Portability: The right to receive a copy of your data in a structured format.
7. Withdrawal of Consent: The right to withdraw consent for consent-based processing at any time.

To exercise these rights, please contact our support team. Due to legal obligations, some requests may not be fully fulfilled.

Age Verification and Protection

The tbej platform is operated for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification steps are taken at the time of registration and are reconfirmed during the KYC process. If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

International Data Processing

To provide our services, your information may sometimes be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Transferred data is always covered by appropriate protection measures.
• Third-party service providers offer protection consistent with our privacy standards.
• All international transfers are governed by contractual safeguards.

Policy Update Process

We may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• Sending a notice to your registered email
• Displaying a notification when you log in to the platform
• Updating the "Last Updated" date on this page

Continued use of the platform after a revised policy is published will be considered your agreement to the new terms. We therefore recommend reviewing this page regularly.

Contact the Data Protection Officer

If you have any questions or concerns about this Privacy Policy, your personal information, or your rights, please contact our support team. We aim to respond to all valid requests within 30 business days of receipt.

If you have a complaint about your data protection rights, please let us know first. We will make every effort to resolve the issue.